课程模块 |
|
课程章节 |
课程内容 |
第一阶段：Configure and Troubleshoot Cisco Collaboration Infrastructure |
Configure and Troubleshoot Cisco Collaboration Infrastructure |
一 |
Network services |
· DNS
· DHCP
· TFTP |
NTP & CDP |
· NTP
· CDP/LLDP |
二 |
Routing & Switch basice |
· VLAN
· Data VLAN
· Voice VLAN
· IP routing in Collaboration |
Muliticast |
· IP Multicast
· PIM |
三 |
VoIP Protocol（part 1） |
· CUCM SCCP endpoints
· CUCM MGCP gateways |
VoIP Protocol（part 2） |
· CUCM SIP endpoints and trunks
· CUCM H.323 gateways and trunks |
四 |
Real time protocol |
· Voice and video codecs
· RTP and RTCP |
Device Registration |
· Device registration and redundancy
· Codec selection |
五 |
Call Feature（1） |
· Call park
· Call Pickup |
Call Feature（2） |
· BLF speed dials
· Native call queuing |
VCall Feature（3） |
· Call hunting
· Meet-me |
第二阶段：Configure and Troubleshoot Cisco Unified Communications Manager (CUCM) |
Configure and Troubleshoot Cisco Unified Communications Manager |
三 |
VoIP Protocol（part 1） |
· CUCM SCCP endpoints
· CUCM MGCP gateways |
VoIP Protocol（part 2） |
· CUCM SIP endpoints and trunks
· CUCM H.323 gateways and trunks |
四 |
Real time protocol |
· Voice and video codecs
· RTP and RTCP |
Device Registration |
· Device registration and redundancy
· Codec selection |
五 |
Call Feature（1） |
· Call park
· Call Pickup |
Call Feature（2） |
· BLF speed dials
· Native call queuing |
VCall Feature（3） |
· Call hunting
· Meet-me |
六 |
CUCM dial plan |
· Globalized call routing
· Local route group
· Time-of-day routing
· Application dial rules
· Digit manipulations and presentations |
七 |
CUCM media resources |
· TRP
· MOH
· CFB
· Transcoder/MTP
· Annunciator
· MRG/MRGL |
八 |
CUCM mobility |
· EM/EMCC
· Device Mobility
· Mobile Connect |
九 |
CUCM serviceability and OS administration |
· Service activation
· Database replication
· CDR
· CMR |
十 |
ILS/URI dialing |
· Directory URI
· ISL topology
· Blended addressing |
十一 |
Call Admission Control |
· CAC/ELCAC
· RSVP
· SIP preconditions |
十二 |
SAF and CCD |
· SAF and CCD Feature |
第三阶段：Configure and Troubleshoot Cisco IOS UC Applications and Features |
Configure and Troubleshoot Cisco IOS UC Applications and Features |
十三 |
CUCME phone registration and features |
· SCCP Phones
· SIP Phones |
十四 |
SRST phone registration and features |
· CME-as-SRST
· MGCP fallback |
十五 |
CUE |
· AA
· Scripting
· Voiceview
· Web inbox
· MWI
· VPIM |
十六 |
Cisco IOS media resources |
· Conferencing
· Transcoding
· DSP management
· MOH |
十七 |
CUBE |
· SIP profiles
· Early/delayed offer
· DTMF interworking |
十八 |
Digital voice signaling (T1/E1 PRI) |
· Q.921 and Q.931
· Caller ID
· Cisco IOS dial plan |
十九 |
SAF and CCD and CAC |
· SAF and CCD
· IOS CAC |
第四阶段：Configure and Troubleshoot QoS and Security in Cisco Collaboration Solutions |
Configure and Troubleshoot QoS and Security in Cisco Collaboration Solutions |
二十 |
QoS: link efficiency |
· LFI
· MLPPP
· FRF.12
· cRTP
· VAD |
二一 |
QoS: classification and marking |
· Voice traffic
· Video traffic |
二二 |
QoS: congestion management |
· Layer 2 priorities
· Low latency queue
· Traffic policing and shaping |
二三 |
Security |
· Security: default security features
· Security: toll fraud |
第五阶段：Configure and Troubleshoot Cisco Unity Connection |
Configure and Troubleshoot Cisco Unity Connection |
二四 |
CUCM Integration |
· CUCM integrated with CUC |
二五 |
CUCME Integration |
· CUCME integrated with CUC |
二六 |
Voice mail |
· Single inbox
· MWI |
二七 |
CUC Feature（1） |
· Call handlers
· CUC dial plan
· Directory handlers |
二八 |
CUC Feature（2） |
· Voicemail networking |
第六阶段：Configure and Troubleshoot Cisco Unified Contact Center Express (UCCX) |
Configure and Troubleshoot Cisco Unified Contact Center Express |
二九 |
UCCX Integrated |
· UCCX CTI integration
· UCCX ICD functions
· UCCX scripts customization |
第七阶段：Configure and Troubleshoot Cisco Unified IM Presence |
Configure and Troubleshoot Cisco Unified IM Presence |
三十 |
CUCM Integration |
· CUCM integration
· Cisco Jabber for Windows |
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